Good Faith Estimate
(No Surprises Act)
What Is a Good Faith Estimate?
Under federal law, including the No Surprises Act, individuals who do not have insurance or who are not using insurance to pay for their care have the right to receive a Good Faith Estimate of the expected cost of non-emergency health care services.
This requirement applies to health care providers, including mental health professionals, when services are provided on a self-pay or uninsured basis.
This information is provided by Journey Counseling Center in accordance with federal law.
What Clients Can Expect
A Good Faith Estimate is a written estimate provided before services are delivered. For psychotherapy and counseling services, the estimate reflects the anticipated cost of professional services provided by our practice, based on information known at the time the estimate is prepared.
A Good Faith Estimate:
- Is provided prior to the start of services
- Includes the expected cost of scheduled services
- Is not a guarantee of final charges
- May change if services, frequency, or scheduling circumstances change
The estimate does not include services that are not provided, ordered, or billed by this practice.
Timing of the Estimate
- If services are scheduled between 3 and 9 business days in advance, the Good Faith Estimate will be provided within 1 business day after scheduling.
- If services are scheduled 10 or more business days in advance, the Good Faith Estimate will be provided within 3 business days after scheduling.
- If you request a Good Faith Estimate before scheduling services, it will be provided within 3 business days after the request.
For ongoing services such as psychotherapy, a Good Faith Estimate may include recurring services for a period of up to 12 months. If services are expected to continue beyond that period, a new Good Faith Estimate will be provided as required.
Billing Disputes
If a client receives a bill from Journey Counseling Center that is at least $400 more than the expected charges listed in their Good Faith Estimate, they may be eligible to dispute the bill through the federal Patient-Provider Dispute Resolution process. The dispute generally must be initiated within 120 calendar days of the date on the initial bill.
More information is available at:
CMS No Surprises Act information
or by calling 1-800-985-3059
Learn more about your rights under the No Surprises Act:
CMS Medical Bill Rights
Important Website Disclosure
This webpage is provided for general informational purposes only.
It does not constitute a Good Faith Estimate and does not replace the individualized, written Good Faith Estimate that is provided directly to clients as required by federal law.