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Good Faith Estimate

Good Faith Estimate
(No Surprises Act)

What Is a Good Faith Estimate?

Under federal law, including the No Surprises Act, individuals who do not have insurance or who choose not to use insurance have the right to receive a Good Faith Estimate of the expected cost of non-emergency health care services.

This requirement applies to health care providers, including mental health professionals, when services are provided on a self-pay or uninsured basis.

This information is provided by Journey Counseling Center in accordance with federal law.

What Clients Can Expect

A Good Faith Estimate is a written estimate provided before services are delivered. For psychotherapy and counseling services, the estimate reflects the anticipated cost of professional services provided by our practice, based on information known at the time the estimate is prepared.

A Good Faith Estimate:

  • Is provided prior to the start of services

  • Includes the expected cost of scheduled services

  • Is not a guarantee of final charges

  • May change if services, frequency, or scheduling circumstances change

The estimate does not include services that are not provided, ordered, or billed by this practice.

Timing of the Estimate

  • If services are scheduled between 3 and 9 business days in advance, the Good Faith Estimate is provided at least 1 business day before the service.

  • If services are scheduled 10 or more business days in advance, the Good Faith Estimate is provided at least 3 business days before the service.

  • Clients may also request a Good Faith Estimate before scheduling services.

For ongoing services such as psychotherapy, estimates may reflect a period of care and may be updated if circumstances change.

Billing Disputes

If a client receives a bill that is at least $400 more than the total amount listed in their Good Faith Estimate, they have the right to dispute the bill through the federal Patient-Provider Dispute Resolution process.

More information is available at:
https://www.cms.gov/nosurprises
or by calling 1-800-985-3059

Important Website Disclosure

This webpage is provided for general informational purposes only.

It does not constitute a Good Faith Estimate and does not replace the individualized, written Good Faith Estimate that is provided directly to clients prior to services, as required by federal law.

Good Faith Estimate PDF