Contact Us

Reaching out for therapy can feel like a big step.

Whether you have questions about our services, want help finding the right clinician, or are ready to schedule an appointment, we’re here to help guide you through the process.

How we can help

You can use this page to reach out with questions or to begin the intake process. We offer different inquiry forms depending on your needs, which helps our team determine whether we are able to accept insurance, provide the services you are seeking, and match you with a clinician whose availability and approach are a good fit.

Our team will review your submission and follow up to discuss next steps.

New Client Inquiry

Returning Client Inquiry

Couples Counseling Inquiry

General/Non-Client Inquiry

A note about communication

These contact forms are for general inquiries only and is not monitored for emergencies. If you are experiencing a mental health emergency or need immediate support, please call or text 988 or your local emergency number.

Get In Touch

Reach Us

EMERGENCY or MENTAL HEALTH CRISIS?

CALL OR TEXT 988

If you prefer, you may also reach us by email or phone during regular business hours.

Need Emergency Help Now?

Prefer to text?

Texting Consent Required

To protect your privacy, Journey Counseling Center does not respond to text messages unless Secure Text Messaging Consent has been completed.

By submitting your phone number and completing consent, you authorize Journey Counseling Center to send secure text messages related to appointment requests, intake forms, and scheduling through our secure messaging platform.

Text messaging is optional and not required to receive services.

Review our Secure iPlum Text Messaging Consent

Secure Text Messaging Request

I understand that text messaging may not be fully secure and is used for scheduling or administrative communication only. I will not share clinical or sensitive information via text.

Secure text messaging is available
by consent only.

Office Location & Arrival Information

Journey Counseling Center is located in the Plaza West building, Suite A. Our entrance is the second glass door on the 2 Mile (west) side of the building.

We do not have a receptionist or lobby attendant. Our office is intentionally designed to be quiet, discreet, and comfortable. When you arrive for an in-person appointment, please help yourself to coffee, tea, hot chocolate, or water at our coffee bar and relax. Your therapist will come to invite you in when it is time for your session.

Finding the right therapist matters. We’re happy to help you explore whether our practice is a good fit.

Location & Services
We offer in-person therapy in Bay City, Michigan, as well as telehealth services for adults.

Insurance & Payment
Insurance acceptance varies by clinician and plan. Our team can help direct you to the appropriate provider.

Client Experience & Feedback

We value your experience at Journey Counseling Center and are always looking for ways to improve.

If you’d like to share feedback, recognize a staff member, let us know about a concern, or tell us about your experience with our practice, we’d appreciate hearing from you.

If your message involves a concern about your care, we’ll do our best to review it promptly and respond when appropriate.